IMPROVED NAVIGATION, INCREASED REPORTING FUNCTIONALITY
On December 6, 2021, FHLBank Indianapolis launched a new Member Link Portal for members to access their account information and product usage information.
On this page, you can access information to answer questions you may have about the new Member Link Portal.
This new Member Link will include improved navigation and increased reporting functionality to allow users to access their FHLBank Indianapolis member account information in a streamlined way.
The new Member Link Portal will provide all the information currently available for your FHLBank Indianapolis product usage, including:
- Capital stock reports,
- Deposit accounts, and more.
With the rollout of the new Member Link Portal, FHLBank Indianapolis will be replacing the old physical tokens with an improved Multi-Factor Authentication (MFA) platform called Duo.
Questions about the new Duo MFA application? Read an FAQ about the new Member Link Portal and Duo Security application below.
If you are currently a Member Link authorized user, make sure that you are setup to use the DUO two-factor authentication prior to the launch date. Instructions have been sent to your email, but if you have not yet received it, please contact our IT Service Desk
How do you log in?
Enter your UserID and setup a password. The password can be setup by clicking “Trouble Signing On?” link (see below).
Note: Passwords will need to be a minimum of 12 characters, have a lower-case alpha character, and upper-case alpha character, a special character, and a numerical character. You will be able to reset your password by using this link in the future.
You will then be directed to a Duo screen which will either send you a DUO push or submit a call request, based on your selection or settings.
Once you complete the DUO two-factor authentication, you will then be taken to the Member Link Portal home page where you can access your FHLBank Indianapolis account information.
FREQUENTLY ASKED QUESTIONS
MEMBER LINK PORTAL
What are some of the enhancements to the new Member Link Portal?
Along with an improved navigation and user experience, the new Member Link Portal has the added functionality to download many of your institution’s key reports to an Excel file. This will allow members to more easily manage, evaluate, and save their information.
Will all the current information/reports be available in the new Member Link Portal?
Yes, and more. We have reorganized and improved many of these reports and added the ability to have quick access links to your most used pages. Our goal is to provide members the information they need in a quick and efficient manner so that you can more efficiently optimize the benefits of your FHLBank Indianapolis membership.
Will the process for adding new Member Link users change?
No, the designated Security Coordinator for each member institution should still submit requests online to for new users or changes to existing users. Requests for new users, changes to access, or deletion of users should still be submitted using the Member Link Access Form online.
Will the way to access the log-in change?
The link to log-in is still be conveniently located on the home page of fhlbi.com, however the URL for the log-in screen has changed. The new URL is memberlinkportal.fhlbi.com.
Are there browser requirements for the new Member Link Portal?
The new Member Link Portal site will operate on Internet Explorer (versions 11+), Edge (latest 2 versions), Chrome (latest 2 versions), Firefox (latest 2 versions), and Safari (latest 2 versions).
Who do I call if I have any questions regarding accessing the new Member Link Portal?
The FHLBank Indianapolis IT Service Desk is available to help with any log-in assistance at 1.800.288.6697 or firstname.lastname@example.org.
Will I need to change my password after a certain time?
Yes, as a security measure, passwords will need to be changed every 90 days. When you log in, you will receive a notification starting seven days prior to the expiration of your password. Should your password expire, you will have the ability to reset your password using the ‘Trouble Signing On?’ link on the log-in screen.
If I install the Duo app on a new device, will I have to register for Duo again?
If you have a new device or cellphone, please contact the IT Service Desk at 1.800.288.6697 or email email@example.com and a Duo activation link will be sent to you to activate the app on your new device.
What is Duo Security?
Duo Security is a company that provides a cloud-based software service that utilizes two-factor authentication to ensure secure access to services and data. Learn more by clicking here
What is two-factor authentication?
Two-factor authentication provides a second layer of security to any type of login, requiring extra information or a physical device to log in, in addition to your password. By requiring two different channels of authentication, we can protect user logins from remote attacks that may exploit stolen usernames and passwords.
The factors may include:
Why do we need two-factor authentication?
- Something you know: A unique username and password.
- Something you have: A smartphone with an app to approve authentication requests.
- Something you are: Biometrics - like your fingerprint or a retina scan.
Login credentials are more valuable than ever and are increasingly easy to compromise. Over 90% of breaches today involve compromised usernames and passwords. Two-factor authentication enhances the security of your account by using a secondary device to verify your identity. This prevents anyone but you from accessing your account, even if they know your password
How will Duo change my login experience?
When logging in to an application that is protected by Duo, you will be entering your username and password. The password used will be a password set up by you, and you will have the ability to reset/change without having to reach out to the service desk. After inputting your login information, Duo requires you to complete a method of second-factor authentication. This is typically confirmation from the Duo app on a registered device.
Will I need to use Duo for other FHLBank Indianapolis applications, like LAS?
The Duo registration that you will be setting up will be for the new Member Link Portal. Eventually, we will be improving access for all member applications, but until then, you will need to keep using the RSA physical token for LAS.
What if I do not want to load the Duo app on a device, can I still access the new Member Link Portal?
When you register for Duo, it will ask for a phone number that can be used for an automated “call back” to authenticate identify. This can be done in place of authenticating identify using the Duo app.
Will I continue to use the RSA Token until the new Member Link Portal site goes live?
Yes, continue using the RSA physical token to access the current Member Link. During the next few months, you will receive instructions for requesting for Duo, and we would recommend registering well in advance so that you know that you are set for the new site. We will be keeping you informed of when the new site is set to go live.