IMPROVED NAVIGATION, INCREASED REPORTING FUNCTIONALITY

FHLBank Indianapolis will be launching a new Member Link Portal for members to access their account information and product usage information.

This new Member Link will include improved navigation and increased reporting functionality to allow users to access their FHLBank Indianapolis member account information in a streamlined way.

The new Member Link Portal will provide all the information currently available for your FHLBank Indianapolis product usage, including:

-         Advances,
-         Safekeeping,
-         Collateral,
-         Capital stock reports,
-         Deposit accounts, and more. 

ENHANCED AUTHENTICATION

With this rollout of an improved Member Link, FHLBank Indianapolis will be replacing the old physical tokens with an improved Multi-Factor Authentication (MFA) platform called Duo.

The following steps are needed to ensure you are set up and ready to go:

  1. Register for Duo using the registration link that was sent out to current Member Link users.  Have not received the link? Contact service_desk@fhlbi.com and we will be glad to resend.
  2. Look for instructions on setting up your password. This will be sent a few weeks before the live date.
  3. Keep using the RSA token in the meantime. This will continue to be needed until the conversion to the new Member Link Portal.

Questions about the new Duo MFA application? Read an FAQ about the new Member Link Portal and Duo Security application below.

FREQUENTLY ASKED QUESTIONS

MEMBER LINK PORTAL

What are some of the enhancements to the new Member Link Portal?
Along with an improved navigation and user experience, the new Member Link Portal has the added functionality to download many of your institution’s key reports to an Excel file. This will allow members to more easily manage, evaluate, and save their information.

Will all the current information/reports be available in the new Member Link Portal?
Yes, and more. We have reorganized and improved many of these reports and added the ability to have quick access links to your most used pages. Our goal is to provide members the information they need in a quick and efficient manner so that you can more efficiently optimize the benefits of your FHLBank Indianapolis membership.

Will the process for adding new Member Link users change?
No, the designated Security Coordinator for each member institution should still submit requests online to for new users or changes to existing users. Requests for new users, changes to access, or deletion of users should still be submitted using the Member Link Access Form online.

Will the way to access the log-in change?
The link to log-in will still be conveniently located on the home page of fhlbi.com, however the URL for the log-in screen will change. For members that have bookmarked Member Link, we will provide the new URL well in advance of the date the new site goes live, so you can update it in your web browser.

DUO SECURITY


What is Duo Security?
Duo Security is a company that provides a cloud-based software service that utilizes two-factor authentication to ensure secure access to services and data. Learn more by clicking here.

What is two-factor authentication?
Two-factor authentication provides a second layer of security to any type of login, requiring extra information or a physical device to log in, in addition to your password. By requiring two different channels of authentication, we can protect user logins from remote attacks that may exploit stolen usernames and passwords.

The factors may include:
  • Something you know:  A unique username and password.
  • Something you have:  A smartphone with an app to approve authentication requests.
  • Something you are: Biometrics - like your fingerprint or a retina scan.
Why do we need two-factor authentication?
Login credentials are more valuable than ever and are increasingly easy to compromise. Over 90% of breaches today involve compromised usernames and passwords. Two-factor authentication enhances the security of your account by using a secondary device to verify your identity. This prevents anyone but you from accessing your account, even if they know your password

How will Duo change my login experience?
When logging in to an application that is protected by Duo, you will be entering your username and password. The password used will be a password set up by you, and you will have the ability to reset/change without having to reach out to the service desk. After inputting your login information, Duo requires you to complete a method of second-factor authentication. This is typically confirmation from the Duo app on a registered device.

Will I need to use Duo for other FHLBank Indianapolis applications, like LAS?
The Duo registration that you will be setting up will be for the new Member Link Portal. Eventually, we will be improving access for all member applications, but until then, you will need to keep using the RSA physical token for LAS.

What if I do not want to load the Duo app on a device, can I still access the new Member Link Portal?
When you register for Duo, it will ask for a phone number that can be used for an automated “call back” to authenticate identify. This can be done in place of authenticating identify using the Duo app.

Will I continue to use the RSA Token until the new Member Link Portal site goes live?
Yes, continue using the RSA physical token to access the current Member Link. During the next few months, you will receive instructions for requesting for Duo, and we would recommend registering well in advance so that you know that you are set for the new site. We will be keeping you informed of when the new site is set to go live.
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